Happy New Year!
Paul Robertson, Business Development Manager, PAD4U Letting Agents Manchester writes:
Your PAD4U team joins me in sending you best wishes for the New Year.
I’m delighted that this greeting goes to more than clients than ever before. Not bad for a recession - but in troubled times that’s when you turn to an Letting Agent you can trust.
This year we are celebrating our 24th year of doing business locally and thank all our customers for their continued support. We have invested in the training of all our staff from IT skills, dealing with customers enquiries, tenant deposit scheme to health and safety and welcome one new colleague Matt Binns who will be answering your calls, carrying out viewings with tenants and speaking directly to landlords. We are very proud that we have also this year, after many a sleepless night studying, passed the exams and been accepted as a member of ARLA (Association of Residential Letting Agents).
The construction and maintenance section of the company have also been busy and achieved the Trustmark accolade. This is a recognition that the quality of our building work is to the highest standards in the industry, and we can offer a unique insurance on our work for 10 years which is Government backed. To successfully achieve the Trustmark certification involves an inspector from the FMB (Federation of Master Builders) inspecting a minimum of three extensions or projects and accessing them for quality and finish and speaking to the customers involved, stress testing our accounting practice and customer service.
In order to supply our landlords with information quickly and be more environmentally friendly we are sending all monthly newsletters and statements electronically via email. So please provide us with your email address if you have not already done so and help us do our bit to save the planet. Cheque payments to customers will soon be a thing of the past so it is important, if you are one of those landlords that still receive a cheque, to provide us with your bank details so all future payments can be paid directly into your bank via the BACS system.
Some of you will have visited our offices in Manchester. But if you can’t visit Manchester there is always our landlords on-line access via your own password and login which will keep you informed of the rental income on your property and you can download copies of rental statements plus much more. We aim to improve this service during 2010 so landlords can see all aspects of their portfolio online including rental status.
It is our aim to take the stress and hassle out of letting your property and by investing and using the latest technology available to us. Our current rent payment policy is to take payments by standing order. We have been negotiating with a new high street bank and early in the New Year we are trying to set up new tenants rent payment by direct debit. This will make it more difficult for tenants to stop payments of their rent and reduce delays in rent payments.
Thank you to those landlords who have written to us this year - your feedback and opinions are really valuable. Pad4u looks forward to helping all our landlords to a profitable 2010 and on behalf of everyone here we would like to wish you a peaceful and safe New Year.