Alaine Bradbury, Estates Manager, PAD4U Letting Agents Manchester writes:
We are finding that tenants are contacting us more frequently to make rental payments by debit card over the telephone. I must make you aware that rent payments must be paid by standing order as per your tenancy agreement.
Our office is extremely busy and should you not be able to get though to make a payment your landlord's rent may be delayed. This could result in your tenancy not being renewed and you being asked to leave the property.
On average we take around 600 calls a day and receive around 50 voice mail messages, not all of them are attended to the same day. If you have recently paid by card, you are no doubt aware that it can take upto 10 munities for the process to be complete.
As a result we will be introducing an administration charge for tenants wishing to make a payment over the telephone, you can help us to help you and your landlord by paying your rent as per your agreement by standing order.
To obtain a Standing Order form if you do not have one setup please contact a member of the Estates team on 0161 257 2441.
Or alternatively you can download a Standing Order form by Clicking Here.