Blog Post

How PAD4U manages Contractors

Mar 30, 2010, 11:23 AM by David Boyd

 Alaine Bradbury, Estates Manager, PAD4U Letting Agents Manchester writes:

I am coming across miscommunications between landlords own contractors and tenants on a regular basis and this is leading to frustration on all parities especially the tenants,

The procedure that we try to adhere for landlords who use PAD4U contractors is as follows:

 

1.      Tenant contacts us with a repair issue

2.      We assess the situation and take all details

3.      We may refer the tenant to a manual or advise of who’s responsibility the repair is (some repairs are not the landlords responsibility)

4.      If we feel that we are able to resolve it  easily a member of our staff will attend

5.      If we feel we cannot resolve the matter, or upon us visiting it is more complex, we will contact the landlord and instruct the sutiable contractor

6.      The contractor will be provided with all the details including the tenants  contact numbers and will liase with the tenant 

7.      The contactor will attend with keys or make an appointment with the tenant and investigate the repair

8.      The contactor will fix the job if it is small, call for authorization  or provide a quote for the works

9.      We will then liase with the landlord

 

If a landlord uses their own contractors we will try to adhere to do the following;

 

1.      Tenant contacts us with a repair issue

2.      We assess the situation and take all details

3.      We may refer the tenant to a manual or advise of who’s responsibility the repair is (some repairs are not the landlords responsibility)

4.      If we feel that we are able to resolve it  easily a member of our staff will attend

5.      We will report it to the landlord

 

As you can see we when you use your own contractors we have no control as your management agency after we report it to you.  Many of our tenants are feeling frustrated as  they are not kept up to date and have no information. Unless the tenant contacts us to advise otherwise we will assume that the job has been attended to. We do not contact landlords own contractors and chase the outcome of the job as it is not in our control. As you can imagine this can be frustrating for the tenant and can result in  then being unhappy in the property and  leaving.

 

Our contractors are handpicked by PAD4U and they have been though a vigorous checking process implemented to ensure we only use the most professional of contractors:

 

·         They have liability insurance should anything go wrong at the property it's covered. (PAD4U has additional cover for it's own sub-contractors also)

·         Their workmanship has also been cross checked with other already approved and qualfied sub-contractors in their field and by our Projects Manager

·         They are accredited in their particular field and PAD4U continually checks that accreditation is current and up-to-date.

·         They will adhere to PAD4U standards this includes such things as arriving on time, being polite and clearing any mess made

·         Their work will be guaranteed

·         Their jobs are regularly checked by Donna Weetman our Maintenance Manager and Joe Sloyan our Projects Manager

·         We carry out regular customer feedback checks from our tenants to ensure they provide a good service

 

So why not try using our service on a job or two we are always happy to provide you with a free estimate?  Remember unhappy tenants equals property voids which cost at lot more than the money saved on unprofessional contractors.

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"Denise is very cheerful and helpful "

- Amy

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"Chloe was so helpful throughout the whole process- from booking a viewing until we collected the keys- and after!!"

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