Blog Post

Communication, communication, communication

TomS - Head Tom Simper Jun 1, 2022, 12:30 PM
275_Dataloft_Seller_communication-01

Although many organisations use app-based technology, the human touch remains an important feature of the estate agency sector.

Over 70% of sellers, irrespective of age or previous sales experience, prefer using the phone when dealing with an agent for offers or agreeing a sale.

Phone is the preferred communication for much of the sales process. The only exception is when signing contracts, where an equal split prefer email (38%) or meeting face-to-face (38%).

One in 10 sellers prefer a WhatsApp or text message from their agent when booking viewings. A third prefer email to inform them of sales progression. Source: Dataloft, Property Academy Home Moving Trends Survey, 2021

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"We’ve got nothing but good things to say about the team at Peter Anthony Liverpool"

- Jack

"Abbey was a fantastic help"

- Olivia

"Abbey was very nice and explanatory in all she was saying and Gill is quick to respond"

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- Samuel Benedict

"I would like to thank Abbey for all her help and support she offered"

- Marie

"Abby was prompt to respond to inquiries and very pleasant"

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- Paulina