Blog Post

Communication, communication, communication

TomS - Head Tom Simper Jun 1, 2022, 12:30 PM
275_Dataloft_Seller_communication-01

Although many organisations use app-based technology, the human touch remains an important feature of the estate agency sector.

Over 70% of sellers, irrespective of age or previous sales experience, prefer using the phone when dealing with an agent for offers or agreeing a sale.

Phone is the preferred communication for much of the sales process. The only exception is when signing contracts, where an equal split prefer email (38%) or meeting face-to-face (38%).

One in 10 sellers prefer a WhatsApp or text message from their agent when booking viewings. A third prefer email to inform them of sales progression. Source: Dataloft, Property Academy Home Moving Trends Survey, 2021

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"I had a viewing with Abbey, so lovely and friendly"

- Amy

"If you need an Estate Agent who is going to really go the extra mile, Dewi is THAT person."

- James

"Abbey was very polite, helpful and informative, very professional."

- Robert

"I was happy it was clean and painted and well presented, felt very welcoming."

- Sarfraz Ali

"I deeply appreciate Peter Anthony Estate, especially Abbey, who works here."

- Delar

"Very good estate agency"

- Junaid

"Friendly and helpful. No problems everything ran smoothly as expected and professionally."

- David

"I would highly recommend Gill and the team"

- Isabelle