Blog Post

Communication, communication, communication

TomS - Head Tom Simper Jun 1, 2022, 12:30 PM
275_Dataloft_Seller_communication-01

Although many organisations use app-based technology, the human touch remains an important feature of the estate agency sector.

Over 70% of sellers, irrespective of age or previous sales experience, prefer using the phone when dealing with an agent for offers or agreeing a sale.

Phone is the preferred communication for much of the sales process. The only exception is when signing contracts, where an equal split prefer email (38%) or meeting face-to-face (38%).

One in 10 sellers prefer a WhatsApp or text message from their agent when booking viewings. A third prefer email to inform them of sales progression. Source: Dataloft, Property Academy Home Moving Trends Survey, 2021

Leave a comment
Newest on top Oldest on top
Load more comments
Thank you for the comment! Your comment must be approved first
comment-avatar

"Gill and Abbey were quick and efficient to get my place sorted"

- Charlene

"Abby was prompt to respond to inquiries and very pleasant"

- Christian

"Sold a property, and Gill was amazing throughout the process!"

- Rachel

"Great experience with Peter Anthony! Yaseen Hassan was professional, responsive, and incredibly helpful"

- Samuel Benedict

"Went above and beyond helping us secure a home, truly kind people"

- Anya

"Abbey was lovely, really helpful and informative, thank you!"

- Lisa

"They are truly the best"

- Paulina

"Abbey was a fantastic help"

- Olivia