Would you rather submit feedback, rather than a formal complaint?  We take feedback seriously and discuss with the entire team here at Peter Anthony.  Click here and provide details.

1. If you believe you have a grievance, please write in the first instance to Gill Bell (Sales), Tom Simper (Lettings) at the address given below.

2. The Grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.

3. If you remain dissatisfied with the result of our investigation then please write the David Boyd, Managing Director for Peter Anthony at the following address:

Peter Anthony
834 Stockport Road
M19 3AW

who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the respective managers above and must be submitted to Peter Anthony in writing.

4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below.  (You have up to 12 months after our final decision to raise a complaint with the Property Ombudsman).

The Property Ombudsman,
Milford House,
43-45 Milford Street,
Wiltshire, SP1 2BP.


01722 333 306

"Great staff"

- Calem

"Clear and friendly communications for the full process"

- Nick

"We are very happy for the services we received from the company"

- Michael

"Great advice and support, would 100% use in the future."

- Andrew

"Made my move from Essex to Liverpool so smooth great people to deal with"

- Jay

"Friendly as he always is, he serves with enthusiasm and always keeps me updated on the status of the sale process"

- Desmond

"Renting my first property I was guided by Yaseen who was extremely helpful throughout the process."

- Aidan Barrigan

"Yaseen helped me with everything when looking at a place and moving in,"

- Ciaran Jones