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1. If you believe you have a grievance, please write in the first instance to Gill Bell (Sales), Tom Simper (Lettings) at the address given below.
2. The Grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our investigation then please write the David Boyd, Managing Director for Peter Anthony at the following address:
834 Stockport Road
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the respective managers above and must be submitted to Peter Anthony in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman,
43-45 Milford Street,
Wiltshire, SP1 2BP.